Privacy Policy

1Who We Are (Data Controller)

Business name: Gaming Party London (HAAG)

Address: 6 Parkside Ave, London BR1 2EJ

Email: info@gamingpartylondon.co.uk

Phone: 07874 801436

If you have questions about this policy or your data, contact us using the details above.

2What Personal Data We Collect

Depending on how you interact with us, we may collect:

Information you provide

• Contact details: name, email address and phone number.
• Booking and event details: event date and time, venue address, number of guests, age range, package selected and special requests.
• Messages: information you send through forms, email, phone, WhatsApp or social media.
• Payment-related data: payment status, invoice details and transaction reference. We do not store full card details.

Information collected automatically

• Technical data: IP address, browser type and version, device information and operating system.
• Usage data: pages visited, time on site, clicks and referring URLs.
• Cookies and similar technologies: as explained in section 9.

Children’s data

Our services are often booked for children’s parties, but we do not knowingly collect personal data from children directly through our website. Bookings should be made by a parent, guardian or responsible adult. If you believe a child has provided personal data directly, please contact us so we can delete it.

3How We Use Your Data

• Respond to enquiries and provide quotes.
• Manage bookings and deliver our services, including setting up at your venue.
• Send booking confirmations, changes and important service updates.
• Take payments, issue invoices or receipts and manage accounts.
• Improve our website, services and customer experience.
• Maintain business records, handle disputes and enforce agreements.
• Comply with legal obligations, including tax and accounting rules.

4Lawful Bases for Processing

• Contract: to provide the service you book or request.
• Legitimate interests: to run and improve our business, keep records, prevent fraud and provide customer support.
• Consent: where required, including certain cookies and marketing emails.
• Legal obligation: to meet legal and regulatory requirements.

5Marketing Communications

If you opt in, or where permitted by law, we may send marketing messages about offers or services.

You can unsubscribe at any time by clicking “unsubscribe” in an email where available, or by contacting info@gamingpartylondon.co.uk.

We do not sell your personal data to third parties.

6Who We Share Your Data With

We may share personal data with trusted third parties only when necessary, including:

• Payment providers, such as Stripe, PayPal or bank processing services.
• Website and hosting providers that operate and secure our website.
• Analytics providers, such as Google Analytics, where used.
• Email and communications tools, including email marketing or customer service platforms.
• Professional advisers, including accountants, insurers and legal advisers.
• Authorities where disclosure is required by law.

These third parties may process data only as permitted by their role and must keep it secure.

7International Transfers

Some service providers may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.

8How Long We Keep Your Data

We retain personal data only for as long as needed for the purposes described in this policy, including legal and accounting requirements. Typical retention periods are:

• Enquiry records: up to 12 to 24 months.
• Booking and invoice records: up to 6 years for tax and accounting purposes.

We may keep certain information for longer where required for legal claims, fraud prevention or regulatory reasons.

9Cookies

Our website may use cookies and similar technologies to:

• Make the website work correctly.
• Remember preferences.
• Measure traffic and improve performance.
• Support marketing where enabled.

You can control cookies through your browser settings and, where applicable, our cookie banner or consent tool. For further information, read our Cookie Policy.

10Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no internet transmission is completely secure.

11Your Data Protection Rights

Your rights under the UK GDPR may include:

• Access: request a copy of your personal data.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request deletion in certain situations.
• Restriction: limit processing in certain situations.
• Objection: object to processing based on legitimate interests or direct marketing.
• Data portability: receive data in a portable format where applicable.
• Withdraw consent: where processing is based on consent.

To exercise your rights, contact info@gamingpartylondon.co.uk. We may need to verify your identity.

12Complaints

If you are unhappy with how we handle your data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK regulator:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113

13Links to Other Websites

Our website may include links to third-party websites, including social media services. We are not responsible for their privacy practices. Please review the privacy policy of each external website you visit.

14Changes to This Privacy Policy

We may update this policy from time to time. The latest version will be posted on this page with the updated date shown at the top.